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I have a problem with my order, who should I contact?

With Delivery by Starship, Starship only operates the robots.

As we do not receive either customer or order details, we’re unable to assist with order queries. If you’ve received a robot delivery but ordered through a 3rd party app, please contact the retailer/restaurant you ordered from.

(NB: If you ordered via the Starship Food Delivery app, please contact us via the in-app chat.)

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