Our Privacy Commitment
This policy answers the following questions:
● What information do we collect about you and how do we use it?
● Will we share your personal information with third parties?
● What choices do you have about the collection and use of your personal information?
● What security measures do we take to safeguard your personal information?
What information do we collect about you and how do we use it?
Types of Information We Collect
Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access the Service generally. However, you may be required to submit personal information to access certain aspects of the Service. We may also collect non-personal information such as your mobile device operating system, when you accessed the Service and from what location you access the Service. This information may be aggregated to measure the number of visits, average time spent, page views, and other statistics about users of the Service. We also may use this data to monitor the Service’s performance and to make the Service easier and more convenient to use.
We collect personal information when you purchase a product; subscribe to our newsletter; receive customer or technical support; or participate in components of the Service through which users may post content.
When purchasing products through the Service, we require you to provide certain information, including your name, email address, billing address, phone number, and a credit card number or other payment information.
By submitting personal information through the Service, you authorize Starship to share this personal information for the purposes identified herein, such as responding to user inquiries, processing transactions, distributing materials, and requesting feedback.
Third-Party Privacy Policies
How We Use Your Personal Information
We may use your personal information with non-personal information that we have collected in a manner such that the end-product does not personally identify you or any other user of the Service. We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect in providing the Service (the “Analytical Data”). We are expressly authorized to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer from us any part of the Analytical Data that personally identifies any Service users.
Starship uses Segment to help us learn about who uses the Service and how they use it.
Our servers automatically record information that your mobile device sends whenever you utilize the Service. This information includes, among other things, your Internet Protocol address and mobile device operating system, which aspects of the Service you use and from where, and when and how long you use them. We use this information to monitor and analyze how users use the Service, to provide customer service and to maintain and improve the Service. We may also collect similar information from emails we may send to you which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
We do not knowingly collect personal information from children under 13, or allow them to access the Service. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times.
Will we share your personal information with third parties?
Sharing Your Information
- ● Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of Starship’s assets, user information, including personal information collected from you through your use of the Service, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice displayed via the App.
Additional Information You Should Know About Third Parties
What choices do you have about the collection and use of your personal information?
Control of Your Information
You may update or request deletion your personal information stored by Starship by writing to us at firstname.lastname@example.org.
Opting Out of Receiving Communications From Us
If you no longer want to receive our newsletter, emails or other announcements, you may unsubscribe by writing to us at email@example.com or following the “unsubscribe” link at the bottom of our emails. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account.
What security measures do we take to safeguard your personal information?
The personal information that you provide to us is stored on servers which are located in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the security of such information. We restrict access to personal information to Starship employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the Service. Access to such personal information is minimized whenever possible. Logs are kept of access to application data. Logs include information on individual page views and user level. Logs can be monitored for unauthorized activities. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of the Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems. Additionally, we do not receive payment information such as your credit card number, and only retain the secure token relating to your payment information provided by our payment processor for a limited period after a transaction is completed.
In the event that personal information you provide to us is compromised as a result of a breach of security, when appropriate we will take reasonable steps to investigate the situation, notify you and take the necessary steps to comply with any applicable laws and regulations.
Robot Data Processing Policy
Access to customers’ personal information is limited by high grade commercial cryptography with mutual certificate-based authentication to the server that also provides transport security between our operators and the Service. No customer data is ever transferred on data carriers and is digitally transferred only through digital transport mechanisms that guarantee transport security.
Starship’s robots have on-board low level technical telemetry and sensors (including medium-resolution visual sensors) that serve as a black box, which will allow reconstruction and improvement based on possible incidents. The retaining horizon of visual sensor data is no longer than four hours. The vast majority (98-99.5%) of data is not retained.
Medium-resolution images are only retained in brief slices (typically 2-20 seconds) in a fraction of cases to improve robot safety and behavior. The Amazon S3 data is encrypted using a strong encryption algorithm (currently AES256) with Amazon EC2 providing encryption and key management (storing and protecting keys). These are used for system training in segregated environments and all annotation is done based on obfuscated images. Very low resolution obfuscated video allows basic analysis without details being distinguishable.
In case of legal requests (as such term is generally understood under the laws of the European Union) or in rare cases of Starship’s valid business reasons that cannot be solved by other means, medium-resolution unobfuscated images may be retrieved by authorized personnel and an audit trail will be kept. During driving, low-resolution images are transmitted to the robot operator for the purposes of safe operation. These images have low quality and they are obfuscated above the horizon during sidewalk driving, making people unidentifiable. During road crossings, obfuscation is disabled for added safety.
Notification of Changes
Questions? Contact Us
Data Access Request form
You can download a data access request form here.